Senior Customer Operations Specialist

Company: VirtualVocations
Location: Chattanooga
Posted on: November 15, 2024

Job Description:

A company is looking for a Senior Customer Operations Specialist in the Public Sector.

Key Responsibilities

Respond to customer product inquiries and resolve concerns related to installation and operation
Document customer information and recurring technical issues to support product quality
Facilitate discovery sessions, product overviews, and training independently

Required Qualifications and Education

5+ years of experience in customer service and/or technical support roles
Strong proficiency in Salesforce, Microsoft Excel, HTML, and basic SQL
Self-motivated with the ability to work with minimal oversight
High school diploma or GED required
B.S. or B.A. degree highly preferred

Keywords: VirtualVocations, Johns Creek , Senior Customer Operations Specialist, Other , Chattanooga, Georgia

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