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Solution Tech II

Company: https:/www.pcrecruiter.net/sitemap.xml
Location: Atlanta
Posted on: October 22, 2024

Job Description:

POSITION SUMMARY
The Solution Technician II will act as a subject matter expert responsible for providing in-house resolutions for all escalated Windows system needs. Under limited direction, the Solution Technician II will perform the following job duties:


  • Maintain exceptional customer service to all end users and internal staff.
  • Respond to escalated incident requests within defined time frames.
  • Generate and maintain exceptional documentation and knowledgebase articles.
  • Coordinate knowledge sharing activities with other team members.
  • Monitor the infrastructure for problems and proactively resolve those issues identified.
  • Participate in projects with high operational, tactical, technical or business impact.
  • Maintain Service Levels (SLAs) Adherence.

    PREFERRED KNOWLEDGE & EXPERIENCE

    • Experience with TCP/IP networks and routing configuration.
    • Experience with Citrix / VMWare View.
    • Thin Client experience with Win IoT and/or Thin Linux.
    • Experience with TeamViewer or other screen sharing application.
    • Experience with Remedyforce.
    • Medical Imaging Software Experience (PACs/DiCOM).
    • A+, N+, MCSE or MCP Certifications.
    • Associates or bachelor's degree.
    • Dental Patient Management Systems (DentaPro, Dentrix, EagleSoft, PracticeWorks).
    • Experience with VMWare Administration.
    • Wireshark or other network troubleshooting product.
    • MS Excel Intermediate or better proficiency.
    • Call Center applications (e.g., ACD, Dialer).
    • Voice systems (SIP gateway configuration, SIP trunking).
    • WAN MPLS networks, SD-WAN networks, circuit provisioning.
    • Previous Healthcare support environment.

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Keywords: https:/www.pcrecruiter.net/sitemap.xml, Johns Creek , Solution Tech II, Other , Atlanta, Georgia

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