Piercing Studio Nurse
Company: Rowan
Location: Alpharetta
Posted on: September 17, 2024
Job Description:
At Rowan, we are all about making ear piercing experiences a
celebration full of joy! Rowan is an innovative ear-piercing and
hypoallergenic jewelry brand that brings safety to the forefront
with our team of licensed nurses - and celebration to every
customer with our joyful approach to piercings and jewelry. Our
priority is to offer a fun, celebratory, and safe ear piercing
experience for everyone. When we say piercing for all, we mean it.
Everybody is invited to this ear party!About This Role:Rowan's
Piercing Studio Nurse, reporting to the Studio Manager, is
dedicated to providing a safe, clean, and joyful ear-piercing
experience. As a Rowan Nurse you will leverage your highly
respected nursing skills and expertise to perform piercings with
the utmost care and precision. Nurses are our skin-saving,
infection-fighting, and customer-calming superheroes - essential
skills that make Rowan's signature clinical ear piercing services a
true delight. Your role is all about building trust and excitement,
turning each piercing into a fun and memorable milestone!What
you'll do:Customer Service:
- Create magical and memorable customer experiences by combining
top-notch clinical care with a celebratory atmosphere during each
piercing session.
- Ensure customer's safety and comfort and smooth flow of
customer care.
- Provide confident, clear, and professional communication with
clients throughout their entire piercing experience.
- Create a comforting atmosphere for customers, easing their
concerns to ensure a relaxed and confident piercing
experience.
- Educate customers on aftercare, promoting Rowan's After Care to
support healing and ensure their well-being.
- Conduct a thorough ear evaluation to find the perfect earring
placement and offer personalized styling advice.
- Actively monitor the customer experience, quickly addressing
and resolving any issues to maintain Rowan's clinical piercing
standards.
- Maintain a sterile and aseptic environment at the nurse station
and on the procedure tray, ensuring all surfaces, instruments, and
supplies are clean and properly sanitized to prevent contamination
and promote customer safety.
- Use your expert knowledge of skin care and infection control
and prevention to provide professional and personalized piercing
services.Studio Support:
- Collaborate with the Studio Manager to keep operations running
smoothly and foster a joyful, celebratory atmosphere.
- Flexibility to fill shifts as needed.
- May mentor and train new nurses to uphold Rowan's Clinical
Piercing Standards, including shadowing piercing services and
observing customer interactions.
- Stay attentive to anything that could impact the customer
experience, and quickly report any issues to management while
collaborating to resolve them.Inventory and Supplies:
- Ensure all piercing stations, including the nurse cart, mayo
stand, and nurse nook, are always stocked with the necessary
supplies and ready for any customer needs.
- Ensure the safety and cleanliness of our services by
sterilizing jewelry and needle piercing instruments.Studio
Operations:
- Follow state, federal, and CDC guidelines closely to ensure a
sanitary and safe piercing experience.Sales:
- Ensure high-quality performance to support key studio metrics,
including revenue growth, efficiency in piercing services (e.g.,
piercings per hour), increasing average order value, and boosting
sales.
- Educate customers on Rowan After Care, and the benefits of
bringing home an extra pair of hypoallergenic, non-piercing jewelry
to promote healing.Reporting and Communication:
- Quickly address and escalate operational concerns, ensuring
clear communication with management and team members to implement
solutions efficiently.What you bring to the table:
- Required Certifications: Active RN or LPN/LVN License.
- Professional and engaging customer care approach.
- Warm, friendly, team player with an entrepreneurial
spirit.
- Excited to create celebratory, memorable experiences for our
customers.
- Skilled in providing both technical and non-technical
information to customers and community members.
- Interest in working in a retail environment with sales
goals.
- Obsessive attention to detail.
- Availability to work a flexible schedule, including during peak
times such as holidays and weekends.
- Open to all experience levels; newly licensed nurses are
welcome. Additional training in pediatrics and/or ear piercing is a
plus.
- Dedicated to delivering exceptional service and maintaining a
safe, clean environment for every customer.Nurse Benefits & Perks:
- Compensation: $23 per hour + tips!
- Paid accrued Vacation and Sick Time for full-time
employees.
- Medical/Dental/Vision Health Plans for full time
employees.
- Employee Assistance Program (EAP) Resources.
- 401k and Roth IRA Plans.
- Generous employee discounts on our amazing products and
services!
- Team Member Referral Bonus plan for Studio positions.Check us
out on CBS News - Chicago! -- Transforming Nurses into Professional
PiercersAbout Us: Rowan is an innovative ear-piercing and
hypoallergenic jewelry brand that brings safety to the forefront
with our team of licensed nurses-and celebration to every guest
with our joyful approach to piercings and jewelry. Our
brick-and-mortar locations across the US also provide a
long-overdue alternative to the standard mall piercing. At Rowan,
we believe that every ear piercing is a milestone and it should be
celebrated. We believe in "Piercing for All".Check us out on the
TODAY Show on NBC - How 1 woman is reinventing the ear piercing
experience (today.com)Important note: Rowan believes in teamwork,
collaboration, and diversity. We know our team is stronger together
and we commit to staying true to these values as we grow. In a
remote setting, interviewing at Rowan may include phone interviews,
virtual "on-site" interviews, and on-the-job mock cases. We are
committed to run a thorough process for candidates with whom we
identify a potential match, and we will do our best to follow-up
with each and every applicant! If you're on the fence, just give it
a try! We are an equal opportunity employer and we encourage
everyone to apply!Rowan is an equal opportunity employer. All
applicants will be considered for employment without regard to
race, religious creed (including religious dress and grooming
practices), color, national origin (including language use and
possession of a driver's license issued to persons unable to prove
their presence in the United States is authorized under federal
law), ancestry, physical disability, mental disability, medical
condition, genetic information, registered domestic partner status,
marital status, sex (including pregnancy), sexual orientation,
gender, gender identity (including transgender identification),
gender expression, age for individuals over forty years of age,
military and veteran status of any person, or any other
consideration made unlawful by federal, state, or local laws
("protected characteristics").
Keywords: Rowan, Johns Creek , Piercing Studio Nurse, Healthcare , Alpharetta, Georgia
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