District Manager

Company: Illinois Tool Works Inc.
Location: Atlanta
Posted on: November 8, 2024

Job Description:

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.The District Manager is responsible and accountable for leading and directing their multiple assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position will be responsible for the management and administration of general business operations for their branch. This position provides strategic leadership as well as the day-to-day management of a team of Field Service Technicians, Administrative Staff, and lower-level supervisory staff (where applicable). Our District Managers ensure the efficient use of their assigned budget while meeting service revenue targets through active collaboration with Finance, Sales, and Marketing.ESSENTIAL DUTIES AND RESPONSIBILITIES

• Developing, maintaining, and managing a highly technical field service team
• Oversight of installations, preventative maintenance, equipment upgrades and updates, sales support for new systems
• Establishing and growing customer relationships
• Strategy focused on meeting or exceeding financial metrics
• Meeting or exceeding customer satisfaction results
• Talent development
• Increasing employee retention and engagement levelsMinimum Requirements:
• High school diploma or GED with a minimum of 7 years of relevant experience
• Sales Strategy and Customer Development
• Experience managing a Profit & Loss statement, cost control, inventory management, customer-facing metric management
• Experience dealing directly with customers
• Supervisory / direct staff management
• Demonstrated project management skills
• Strong communication skills; verbal and writtenPreferred education and experience:
• 5-7 Years of relevant experience with a Bachelor's Degree; AND previous Management experience
• Knowledge of an Annual Operating Plan/Long Range Plan
• Service labor product knowledge for commercial food equipment
• Mechanical aptitudePhysical Requirements:
• Office and field environment
• Up to 50% travel
• May be exposed to noise, heat, cold, slippery, wet conditions
• May be required to sit/stand/walk
• May be required to lift up to 75 lbs
• May be required to climb a 10 ft ladder
• Driving company vehicles for extended periods of time
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Keywords: Illinois Tool Works Inc., Johns Creek , District Manager, Executive , Atlanta, Georgia